Reviews
Christian is a very kind, thorough, and knowledgeable technician. Definitely recommend!
Christian was polite and knowledgeable. He answered all of my questions, and explained everything in detail. I will be using him again!
Technicians are very knowledgeable. Highly recommended!
Chris from Integrity repaired a small problem with our AC. He came prepared and was able to diagnose and repair quickly. He was very professional. We have always been pleased with Integrity services. They are a reliable company and one that we have trusted.
HVAC system was replaced at a very good price. Sales consultant, Michael, was informative and helpful and everything in the installation went according to plan. Installers were neat, efficient and pleasant. Thank you Integrity Comfort Systems workers for the great job.
Chris is great! With the continued heat wanted to make sure my a/c was efficient and in good working condition. I am now confident to stay cool!
Can not say enough about Nima, Julie, and the entire Integrity team. From the first call to the customer service to the care, they have gone ABOVE and BEYOND what I expected. Our AC froze multiple times, and they took care of us not just with the replacement, but with taking care of our home and keeping it cool until the replacement arrived. Very grateful to have found them.
Came out very promptly to reattach a loose wire in an A/C condenser unit during a recent heatwave. Very pleased with Integrity Comfort's responsiveness and coming to my rescue. It was noted that it probably should have been detected and tightened at their last A/C maintenance check-up.
Update: Manager reached out to me, sent me the pictures and talked me through what happened. And even though they didn't need to do anything else, went above and beyond to make sure that I was happy. I updated the review to 5 stars.
Integrity Comfort Systems has a great package that allows for tune up and maintenance of your A/C system. The value for it is pretty good. I didn't personally witness Christain's tune-up, but hopefully he performed the cleaning service and swapped out the filter. What is not pretty good is the predatory behavior of the upsell.
I can understand a need to do the upsell but he made 3 recommendations. Replace the capacitor, replace the refrigerant and leak seal, and the replace the ducting. He told my wife at the time "They are messed up like this because that's how they were made in the 80's." He also mentioned that without doing those things the unit "might explode." I can understand the upsell, but the threat of an explosion and inducing panic in my wife is not cool.
The Capacitor reading said 72 on his multimeter, while the manufacturer says 70 with a 5% margin of tolerance. So that wasn't necessary.
The entire AC unit was replaced 2 years ago, and doesn't have any reduction in cooling, or show any signs of leaking, so why would the refrigerant and leak seal need to be replaced.
When the new unit was installed, they did an inspection on the duct work and found it to be in great condition. I did another inspection 2 months ago, and they found no signs of mold, old age, saging, or pest damage. The house was built in 1999, so I don't understand why he thinks things were done in the "80's"
As I said before, I understand the upsell, but I what I can't stand is predatory, and panic invoking behavior. Please be aware that while the tune-up service might be a good value, the upsale from Christian might throw off that value. As I also said before, I didn't witness his tune-up service, and I can only hope it was fully completed, but I can't really confirm it.
Troy did a great job doing maintenance on our HVAC system, identifying & solving a noise problem, and answering questions about a new filter system. He was polite, efficient, and professional. We've had the system for a little more than a year and are very happy with it.
