Privacy Policy
Reviewed By Nima B
Effective Date: July 1, 2026
Last Updated: July 1, 2026
This Privacy Policy describes how Integrity Comfort Systems, doing business as Integrity Comfort Systems ("we," "us," or "our"), collects, uses, and shares information when you visit our website at integritycomfort.com (the "Site"), and sets forth the terms and conditions governing your use of the Site.
By using the Site, you agree to the terms of this policy. If you do not agree, please do not use the Site.
Who We Are
Integrity Comfort Systems is a licensed HVAC contractor serving Ventura County, LA County, and Santa Clarita Valley. Our principal place of business is located at 2245 First Street #107, Simi Valley, California, 93065.
Integrity Comfort Systems is committed to being transparent about how we collect and use your personal information, and to giving you meaningful control over your data. This page describes your privacy rights and explains how to exercise them.
What Personal Information We Collect
When you visit our website at integritycomfort.com ("Website"), we may collect the following categories of personal information:
- Identifiers: Name, email address, phone number, home or service address, IP address
- Service and Transaction Information: Details about service requests, estimates, or jobs you have requested or received
- Internet or Network Activity: Pages visited, time on site, referring webpage, browser type, device information
- Geolocation Data: General location inferred from IP address
- Inferences: Information derived from the above to understand your preferences or interests for advertising purposes
- Financial Data: Payment card information and financing application information, if applicable. Payment card information is processed by our payment processing providers and is not stored by us except as necessary to document transactions.
- Sensitive Personal Information: Government-issued identification numbers, such as driver’s license numbers, financing application information, and other information classified as sensitive personal information under applicable California law. This information is minimized and secured.
How We Use and Share Your Information
We use this information to respond to your inquiries; schedule service; process memberships and payments; improve our Website and our services; send promotional communications about our products and services, with your consent if required; run advertising campaigns; send appointment reminders; follow up on completed service calls; comply with the law and legal obligations; provide required information to third-party service providers and contractors in the provision of services to you; and monitor and analyze trends with respect to the services.
We do not sell your personal information to data brokers or third parties for their own independent marketing purposes.
We do not sell personal information for monetary consideration. However, we may share personal information in a manner that may constitute "sharing" under California Law. We may share your personal information with service providers who assist us in operating the Site; law enforcement or regulatory authorities if required by law; and third parties in connection with a merger, acquisition, or sale of assets.
Sharing personal information with advertising platforms, such as allowing Google or Meta to use your Website visit data to serve you targeted ads, may be considered a "sale" or "sharing" of personal information, even if no money changes hands. For advertising purposes, we engage in this type of sharing with the following advertising and analytics partners:
Advertising and Analytics Partners
- Google Analytics
- Google Ads
- Meta Platforms, including Facebook, Instagram, and Meta Pixel
- Yelp
Other Categories of Third Parties
- Service Providers: We share information with third-party vendors who help us operate our website and business, such as our website host, email platform, CRM provider, payment processors, and analytics tools. These vendors are only permitted to use your information as necessary to provide services to us.
- Advertising Partners: We use advertising tools that may receive certain information about your visit to our Site for purposes of serving relevant ads. You can opt out of this as described further below.
- Legal/regulatory authorities: We may disclose your information if required to do so by law, court order, or government authority, or to protect the rights, property, or safety of our company, our customers, or others.
- Business Transfers: If our business is sold, merged, or transferred, your information may be transferred as part of that transaction.
- Referral Partners
- Financing Providers
- Warranty Administrators
We do not use or disclose Sensitive Personal Information for purposes other than those permitted under California law, including providing requested services, fraud prevention, security, legal compliance, and financing-related verification when applicable.
We do not knowingly sell or share the personal information of consumers under 16 years of age.
Retention Periods
We have the following retention periods:
| Category | Retention |
|---|---|
| Identifiers | 7 years after last service |
| Service Records | 7 years |
| Payment Information | As required by accounting and tax laws |
| Marketing Information | Until opt-out |
| Analytics Data | As reasonably necessary or required by law |
| Driver’s License Information | Until verification purpose completed unless otherwise legally required |
| Internet Activity | As reasonably necessary or required by law |
| Geolocation | As reasonably necessary or required by law |
| Inferences | As reasonably necessary or required by law |
| Financing Information | As reasonably necessary or required by law |
Categories of Personal Information Shared for Cross-Context Behavioral Advertising During the Previous 12 Months
| Category | Shared |
|---|---|
| Identifiers | Yes |
| Internet Activity | Yes |
| Inferences | Yes |
| Approximate Geolocation | Yes |
| Service Information | No |
| Sensitive Personal Information | No |
You have the right to opt out of this type of sharing, as described below.
Information from Third-Party Tools
Our Site uses third-party tools and service providers that may collect information on our behalf. We may share information with these providers as necessary to operate our Website, provide requested services, process payments, facilitate financing, deliver communications, analyze Website performance, and conduct advertising and marketing activities. These third parties are contractually required to use personal information only for authorized business purposes.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your personal information, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
Your Privacy Rights
California residents have the following rights under California law, including the CCPA/CPRA:
- Right to Know: You have the right to know what personal information we collect, and the right to request information about the categories and specific pieces of personal information we have collected, used, disclosed, sold, or shared about you, the sources of that information, the types of third parties that information is shared with, and the business purpose of our use and how we share it. You may request a personal copy of your information, including in a portable format.
- Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions. If you request to delete your information, please note that we retain certain information when required or permitted by law.
- Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
- Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information, including sharing with advertising platforms for targeted advertising purposes, by following the below instructions. Where relevant, you also have the right to limit sensitive personal data processing or opt out of profiling for decisions that produce legal or similarly significant effects. However, we do not currently engage in processing that gives rise to those opt-out rights.
- Right to Limit Use of Sensitive Personal Information: We only use Sensitive Personal Information for purposes permitted under California law. Accordingly, we do not currently offer a separate right to limit use of Sensitive Personal Information because our use falls within statutory exceptions.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.
Children’s Privacy
The Site is not intended for children under 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will delete it promptly.
How to Submit a Privacy Request Or Opt-Out
You may submit a request to opt out of the sale or sharing of your personal information by contacting us directly:
- Email: privacy@integritycomfort.com
- Phone: 805-422-8194
- Online Privacy Request Form
- Mail: Integrity Comfort Systems, 2245 First Street #107, Simi Valley, CA, 93065
Please include your name, the email address or other identifier associated with your website visit, and a clear description of your request. We will respond within 45 days of receiving a verifiable request, as required by California law.
California Specific Requirement
In the last 12 months:
- We have collected the following types of information: Identifiers; Commercial Information; Internet or Network Activity; Geolocation Data; and Inferences.
- We have collected the above information from the following sources: Customer; Housecall Pro; Review Platforms; Advertising Networks; Cookies; Web beacons; Similar tracking technologies; and Third Party Tools, including Google Analytics, Google Ads, Google Tag Manager, Meta (Facebook) Pixel, Housecall Pro, CallRail, iMarket Solutions, Ozzi Os, Demand IQ, and Contactor Commerce.
- We have collected the above information for business purposes, including providing and fulfilling HVAC services, such as quotes, repairs, installs, and maintenance; billing customer support; marketing with consent; improving operations; legal compliance; and fraud prevention.
- We have disclosed this information to the following types of third parties: Service Providers, including Housecall Pro, payment processors, install partners, and marketing tools, for the above purposes. Aggregated data may be provided to analytics companies.
- We have disclosed the following categories of information for business purposes: Name, phone number, email, address, payment card information, marketing preferences, IP address, analytics, and reviews/testimonials.
California Civil Code Section 1798.83 permits California residents to request information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at privacy@integritycomfort.com.
Cookie and Advertising Preferences
When you first visit our Website, you will see a cookie consent banner that allows you to control which categories of cookies are active on your device. You can decline marketing and advertising cookies at that time, or update your preferences at any time by clicking the "Cookie Preferences" link in the footer of our Website.
If your browser or browser extension sends a Global Privacy Control (GPC) signal indicating that you do not want your personal information sold or shared, we will honor that signal as a valid opt-out request for the browser and device from which it is sent.
Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to operate and improve the Site and to support our marketing efforts. Cookies are small text files stored on your browser when you visit a website.
We use the following categories of cookies:
- Strictly Necessary Cookies: Required for the Site to function. These cannot be disabled.
- Analytics Cookies: Help us understand how visitors use the Site, such as through Google Analytics.
- Marketing / Advertising Cookies: Used to track visits and support targeted advertising, such as through Google Ads and Meta Pixel.
- Functional Cookies: Remember your preferences and settings to improve your experience.
When you first visit our Site, you will be presented with a cookie consent notice that allows you to choose which categories of cookies you accept. Non-essential cookies will not be loaded until you provide consent through our cookie preference tool.
You may update your preferences at any time by clicking the "Cookie Preferences" link in the footer of our Site.
Data Security
We take reasonable technical and organizational measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
How to Submit Other Privacy Requests
To submit a request to know, delete, or correct your personal information, please contact us using the information above. Depending on the nature of the request, we may verify your identity by matching information you provide against information maintained in our records, including your email address, phone number, or service address. We will respond within 45 days, with the option to extend by an additional 45 days when reasonably necessary.
You may also designate an authorized agent to submit a request on your behalf. Authorized agent requests must include written permission from you, and we may require you to verify your own identity directly with us. We may require an authorized agent to provide proof of signed permission from the consumer and may require the consumer to verify their identity directly with us.
Do Not Track
Some browsers offer a "Do Not Track" (DNT) setting. At this time, there is no consistent industry standard for responding to DNT signals, and our Site does not currently respond to DNT signals differently than other requests. We do, however, honor Global Privacy Control (GPC) signals as described above.
Changes To This Page
We may update this page from time to time as our data practices or the law changes. When we do, we will update the date on our Privacy Policy. We encourage you to review this page periodically.
Questions?
If you have questions about your privacy rights or how to submit a request, please contact us at info@integritycomfort.com.
