Reviews
Transparent and efficient. Great team and a pleasure to work with.
Always the Best!
Troy came today to service two condos. He was very nice and notified me of his expected time. He completed work efficiently and quickly and changed my filters. I always expect great service from Integrity and I was not disappointed.
The best AC/Heating experts in Santa Clarita, by far! Hard working and honest employees.
Fabulous service, on time, considerate of property and pleasant communication.
Excellent Service both by phone and the tech was awesome! He arrived earlier than scheduled when my air was out WHICH WAS AMAZING!
I was getting pretty tired of "local" HVAC installers that appear to be 5 star yet have a slew of 1-star reviews. Each one I called had completely random agents answering, and somehow it's the same one HVAC vendor calling me back.
Fortunately, Integrity Comfort Systems is a family owned establishment that does not rely on fake reviews on fake google storefronts to stay in business. Only one of three people will be answering the phones, night and day, and one of them is the owner.
In West LA? Not a problem, they will show up on time, and communicate with rapid turnaround should anything be amiss. Pricier than the 'competition'? They will patiently explain for multiple hours to talk you through any big purchase decision. Steven spent an hour in the sun on my rooftop explaining to me the condition of my condenser unit, how it was salvageable, if I replaced my air handler, but not ideal for the new refrigerants being used. Then another hour on the phone, when I had a different offer for a seemingly cheaper, more efficient unit from the competitor, explaining to me at just the right technical level why the other unit would very likely not perform as expected.
My installation team Andrew, Adolfo and Ruben worked non stop throughout the entire day to get my unit installed, and turned my previously grimy HVAC enclosure into a shiny space ship by the end of the day.
Had an issue with my heating unit. I called integrity and they responded same day. As it turned out one of the part that failed was one that the manufacturer had redesigned and was available in another city. Eliado the service technician drove down to pick it up and my unit was back up and running the same day. .
Service was timely and great! They worked from 800AM - 800PM for installing a new HVAC system in the house, wished that they had finished by 500PM
Diego not only did a good job on the semi-annal tune-up, but told me about devices which could prolong and enhance my system. He explained each one and did not pressure me to buy them. Since I have had excellent service from Integrity for the past six years I told Diego to go ahead and install them. He completed everything in a few hours. I was very impressed with Diego's knowledge, personality and general demeanor.
